Motivation Is The Key To Action
6 June 2008 8:35 am Employee Motivation TechniquesMotivation is defined as a motive to act. If there is a motive, there is action. No motive, no action.
What motives do you use in the workplace to motivate your employees? Is it money?
Most people think that money is the biggest motivator of all, but it is not. Everyone loves money and money is the first answer you will get when you even ask the question, why do you go to work. Most people think work and motivation is all about money.
However, money falls into the category of external motivation. External motivators are temporary - they don’t last long. They are never lasting. The worst part about them, is that no matter what amount you give, the more they are going to want the next time round. And if it is not more it will not be motivating, but de-motivating.
The same applies to all external motivators - motivational speakers, gifts, incentives, etc. Once they experience one, they want a better one next time round.
The only true form of motivation is internal motivation. Internal motivation is everlasting.
The top three ranking factors contributing to employee motivation are:
1, Praise and recognition in the workplace.
2. The feeling of being in on things
3. Help on personal problems.
The funny thing about these three factors is that they relate to internal employee motivation, although they come from an external source.
Each of these motivating factors affect people internally. No praise and recognition let’s their self talk tell them they are not doing their job properly. Add criticism to it and you’ve got a de-motivated employee.
Turn that around to sincere recognition and praise, and you will have motivated employees, because you are building their self-esteem and self confidence. That is what people are looking for. Everyone wants to feel better and that is why praise and recognition are ranked as the number 1 motivating factor in the workplace.
Have a meeting and exclude a couple of people. What do you think you are telling them. They are not able to contribute. Maybe you think they can, but you did not invite them. In their minds, they feel they are not worthy of contributing. This kind of behaviour leads to de-motivation.
Everyone in the organization wants to contribute to the success of the organization. Exclude them, and they will feel unworthy, and go against everything you do. Include them to motivate them.
Finally help on personal problems requires only an empathetic ear. Do you have one, or are your quick to give solutions. No body cares how much you know, until they know who much you care. Ask questions and listen. Show you care.
The Bottom Line: Make motivation in the workplace internal for lasting results. Use praise and recognition as a tool, as well as inclusion and listening. Combined they will motivate your employees beyond your expectations.
Click to read more on employee recognition…
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June 25th, 2008 at 4:03 am
Motivation is much more important in call center because working on the front line serving customers is a demanding job. And the manner in which customer interactions are handled directly impacts an organization’s success. Thus, it’s necessary to have a performance-based motivational management approach that measures performance against program goals, rewards top performers and ultimately results in higher customer satisfaction.